Kitchen Label Printing
Done Properly.

1. The Labels Trial Plan

The CompliChef Labels Trial gives you:

• full access to the CompliChef platform (KitchenPortal, StaffPortal, allergen management, recipes and menus) from the moment you sign up;
• a supply of labels; and
• use of a Sunmi V3 handheld terminal with built-in printer (the "Device") in your kitchen or food business.

At sign-up you pay £250, made up of:

• a one-off £150 onboarding and device-provision fee; and
• a £100 refundable security deposit.

1.1 The 20-day trial period

Your trial begins on the date your sign-up payment is completed and runs for 20 days. No subscription payment is taken during this period. The 20-day length allows for delivery (typically 4–6 business days), which gives you roughly 14 days of hands-on use of the Device.

Your cancellation rights and return windows are calculated from day 20, not from the date the Device arrives.

1.2 Auto-renewal on day 20

If you do not cancel before day 20, your subscription automatically begins at £69 per month as set out in Section 4, and continues on a rolling monthly basis until cancelled in accordance with Section 6.

The Device is rented to you, not sold. It remains the property of CompliChef at all times and must be returned when your plan ends. Nothing in these terms removes or reduces any rights you have under applicable law.

2. Sign-up payment: £250

Your £250 sign-up payment consists of two separate amounts.

2.1 Onboarding and device-provision fee: £150

The £150 onboarding and device-provision fee pays for the work involved in preparing the service for you. It is not a payment towards ownership of the Device. The work covered includes:

• provisioning and enrolling the Device to your account;
• configuring device-management, kiosk and application settings;
• installing and licensing the CompliChef Labels application;
• completing functional testing and quality checks;
• factory-resetting and securely provisioning the Device;
• creating your account and setting up your label supply;
• packaging and first dispatch; and
• providing onboarding support to help you start printing.

The onboarding and device-provision fee is refundable under the 20-day money-back guarantee in Section 2.3. After that period it is non-refundable except where these terms expressly provide otherwise.

2.2 Security deposit: £100

The £100 security deposit is not a fee or payment for the Device. We may apply it only in the circumstances described in Section 5 or Section 6.6. The deposit remains refundable whenever the Device is returned in good working condition, subject to fair wear and tear and to any set-off under Section 6.6.

2.3 Twenty-day money-back guarantee

If you notify us that you wish to cancel at any point before day 20 and return the Device in good working condition using the process in Section 6, we will refund:

• the £150 onboarding and device-provision fee; and
• the £100 security deposit.

That is your full £250 returned. We will make the refund within seven business days after receiving and inspecting the Device.

Because no subscription payment is taken before day 20, cancelling within the trial period leaves you with nothing to pay. What matters for the guarantee is that your cancellation request reaches us before day 20 — not when the Device gets back to us, provided you then return it under Section 6.3.

2.4 After day 20

Once your subscription has renewed on day 20:

• the £150 onboarding and device-provision fee is non-refundable; and
• the £100 security deposit remains refundable whenever the Device is returned in good working condition, subject to any set-off under Section 6.6.

The Device is not sold to you. It remains CompliChef's property and must be returned whenever your plan ends.

3. Labels included

During the trial (days 1–20). We dispatch 100–150 starter labels with the Device at no charge, so you can test printing straight away.

After day 20. While your subscription is active, your monthly supply is 500 labels per month, dispatched to your registered UK business address. Available label sizes are:

• 50 × 50 mm standard square labels; and
• 50 × 80 mm larger-format labels.

You may contact support to change your preferred label size. The number of individual labels or rolls dispatched may vary by size and stock availability, and in some months may exceed 500. Labels are part of the monthly subscription and are not separately refundable.

4. Prices and monthly subscription

From day 20 the monthly subscription costs £69, made up of:

• £39 per month — Multi Staff Kitchen ecosystem plan, for up to 15 staff; and
• £30 per month — Label Printer rental, including your 500 monthly labels, remote device management and Fair Play cover.

This is separate from the one-off £250 sign-up payment in Section 2.

All prices are in pounds sterling. CompliChef is not VAT-registered and does not charge VAT.

Delivery of the Device and your monthly labels to your registered UK business address is included at no additional charge.

Billing is processed through Stripe and begins on day 20.

Monthly subscription payments are not refundable for a paid period during which you had access to the platform or possession of the Device, even if unused. If a payment fails, Section 6.6 sets out exactly what happens and when.

5. Deposit, damage, loss and theft

5.1 Inspection and deposit refund

We will inspect the Device within seven business days after receiving it and either refund the security deposit in full or send you the written assessment described in Section 5.5. Any undisputed part of the deposit will be refunded immediately. Where subscription payments remain properly due and unpaid, the deposit is refunded less any set-off applied under Section 6.6, and we will show you the calculation.

5.2 Fair wear and tear

We will not charge you for fair wear and tear from normal kitchen use. Examples include minor scuffs, light scratches, faded casing print, and general signs of everyday handling that do not affect operation.

5.3 Accidental damage covered by Fair Play

Genuine accidental damage during normal kitchen use is covered by our Fair Play policy in Section 8 and is not deducted from your deposit.

5.4 Chargeable damage or loss

We may apply the security deposit or invoice you separately only for deliberate damage; damage from gross negligence, reckless conduct or deliberate misuse; damage from a serious failure to follow the care instructions in Section 9; damage from unauthorised modification, rooting or unlocking; loss of the Device under Section 5.6; or failure to return the Device under Section 6.

Any amount charged is limited to our actual, reasonable and evidenced loss — the reasonable cost of repair, or if beyond economic repair or not returned, its documented replacement value. We will not make a profit from a damage or replacement charge.

5.5 Assessment and evidence

Before applying the deposit or making an additional charge, we will send you a written assessment containing a description of the damage or loss, why it is not fair wear and tear or covered by Fair Play, photographs where relevant, an itemised repair or replacement cost, and the amount proposed. You may dispute the assessment and provide your own evidence. Our assessment is not final and does not affect your right to complain or take the matter to court.

5.6 Loss and theft

Reporting. You must tell us as soon as reasonably possible, and in any event within 5 business days, if the Device is lost or stolen. Email support@complichef.co.uk or message WhatsApp 07514 544477. As soon as you tell us, we will remotely lock the Device.

Theft. You will not be charged for a stolen Device where you report it to us within the period above, report it to the police and give us a valid crime reference number within 14 days of the theft, and the theft did not result from your deliberate or reckless conduct. In those circumstances your security deposit is refunded in full and no replacement charge applies.

Loss. Where the Device cannot be accounted for and is not a reported theft, we may apply the security deposit and invoice the balance of the documented replacement value in Section 5.7, capped at that value less the deposit. Payment for a lost Device does not transfer ownership. If the Device is later recovered you must return it, and we will refund what you paid for it, less any repair cost properly due under Section 5.4.

Your subscription. Billing pauses from the date you report the loss or theft to us, not from the date it occurred. If you want to continue on the plan, we will send a replacement Device: a new £100 security deposit applies to the replacement, and no new onboarding fee is charged. If you do not want a replacement, your plan ends on the reported date and no further subscription payment is due.

Device security. Every Device is enrolled in our device-management system and can be remotely locked and wiped by us. A lost or stolen Device cannot be factory-reset, resold or used outside your account, and holds no usable data for anyone who finds or takes it.

5.7 Maximum replacement values

The accessories supplied will be recorded in your order confirmation. Maximum replacement values (where an item is not returned or has chargeable damage) are:

These values exclude VAT (CompliChef is not VAT-registered). No charge will be made for an accessory not recorded as supplied to you.

6. Cancellation and return of the Device

6.1 How to cancel

You may cancel at any time by emailing support@complichef.co.uk or messaging us on WhatsApp 07514 544477. Cancellation does not happen automatically — you must contact us. We will confirm your cancellation and provide the return address and instructions.

6.2 When cancellation takes effect

Before day 20. Your plan ends immediately, the day-20 renewal does not take place, and no subscription payment is taken. Your eligibility for the money-back guarantee in Section 2.3 is determined by the date we receive your request.

After day 20. Cancellation takes effect at the end of your current paid subscription period. You may continue using the platform and Device until then.

6.3 Returning the Device

You must return the Device and all reusable recorded accessories by tracked courier within 14 days after cancellation takes effect. "Returned" means handed to the courier within that period — you will not be penalised for transit delays outside your control. Please retain proof of postage and share the tracking reference with us. Unless we provide a prepaid return label, you are responsible for arranging and paying for tracked return postage. The Device and accessories remain your responsibility until we receive them.

6.4 Refund following cancellation

If you cancel before day 20 and return the Device in good working condition: full £250 refunded.
If you cancel after day 20 and return the Device in good working condition: £100 security deposit refunded; £150 onboarding fee not refunded.
Any deduction for damage, loss or a missing accessory is handled under Section 5. Any set-off for unpaid subscription payments is handled under Section 6.6.

6.5 Late return

If you retain the Device beyond the return deadline without our agreement, a holding charge of £1 per day applies from the day after the deadline. If not returned within 30 days after the deadline, we may treat it as not returned, apply the deposit, invoice for the replacement value less the deposit, and recover reasonable recovery costs actually incurred. Payment for a lost or unreturned Device does not transfer ownership.

6.6 Missed payments, suspension and return

If a subscription payment fails, we will email you and retry the payment. From the date of the first failed payment:

• Days 1–7 — we retry the payment and contact you. Your service continues as normal.
• Day 7 — if payment is still outstanding, we may suspend platform access and pause label dispatch. Your existing records remain readable and exportable throughout.
• Day 14 — we will send written notice that your plan will end if payment is not brought up to date.
• Day 21 — if payment remains outstanding, your plan ends under Section 7.1 and the return obligation in Section 6.3 applies. You must return the Device and recorded accessories within 14 days.

We will not end your plan for non-payment without first giving you at least 14 days' written notice and a reasonable opportunity to pay. If you bring the payment up to date at any point before the deadline, your plan continues uninterrupted, access is restored and no return is required.

Set-off against the deposit. Where your plan ends and subscription payments remain properly due and unpaid, we may apply the security deposit against those arrears before refunding the balance to you. We will send you an itemised statement showing the amounts owed, the amount applied and the balance refunded. We will only apply the deposit to sums actually and properly due to us, never as a penalty, and any balance is refunded within seven business days of receiving and inspecting the Device.

If your card or bank details have simply expired or changed, updating them in your account or contacting support at any point during this period resolves the matter with no further consequence.

7. Our right to suspend or end your plan

We may suspend or end your plan by written notice if you fail to pay and do not correct the failure within the period set out in Section 6.6; seriously or repeatedly breach these terms; unlawfully use, transfer or modify the Device; we reasonably believe continued use presents a genuine safety or security concern; or we discontinue the Labels plan.

7.1 Where termination results from your breach

The £150 onboarding fee is non-refundable (unless the 20-day guarantee in Section 2.3 still applies). The security deposit remains refundable on return in good condition, subject to set-off under Section 6.6. Outstanding subscription payments and properly evidenced charges remain payable.

7.2 Where termination is not your fault

If we discontinue the service or terminate for a safety issue not your fault: no further subscription payment is due; we will refund the fair pro-rata unused portion of any paid period; we will refund your security deposit on return; and if termination occurs during the first six months we will also refund the £150 onboarding fee.

8. Fair Play accidental-damage cover

Fair Play covers genuine accidental damage during normal kitchen use at no additional charge — for example an accidental drop or liquid spill. You must contact us as soon as reasonably possible after damage occurs. Fair Play applies during the trial period as well as on an active subscription.

Fair Play does not cover intentional damage, gross negligence or reckless conduct, deliberate misuse, a serious failure to follow Section 9 care instructions, unauthorised modification, rooting or unlocking, or loss or theft (handled under Section 5.6). Cosmetic marks not affecting functionality are treated as fair wear and tear.

We will provide our decision and reasons in writing. You may dispute that decision and provide supporting evidence. Our decision is not final and does not affect your statutory rights.

9. Device ownership and acceptable use

The Device remains the property of CompliChef at all times and must be returned when your plan ends. You must not sell, transfer, assign, lend or pledge the Device; root or unlock it; make unauthorised changes to system settings; install unauthorised applications; or use it for any unlawful purpose.

You must use the Device solely for legitimate food-business kitchen operations, take reasonable care of it, follow reasonable operating instructions, and keep it in a safe, dry location when not in use. A Device may be new or professionally refurbished. Every Device is function-tested, factory-reset and configured by CompliChef before dispatch.

9A. Keeping the Device connected

The Device needs periodic internet access to work correctly and safely. You must connect it to the internet, by Wi-Fi or another available connection, on at least three separate days in any rolling seven-day period, for at least 15 continuous minutes on each of those days.

That connection time is used to:

• deliver security updates and application fixes;
• apply allergen data and label-template changes;
• validate your subscription and monthly label allowance;
• enable remote support when you contact us; and
• allow us to lock the Device if you report it lost or stolen under Section 5.6.

If the Device goes offline for an extended period:

• After 10 consecutive days offline, we will send a reminder by email and on the Device.
• After 21 consecutive days offline, the Device may enter limited mode until it reconnects. Reconnecting restores full function automatically. No charge applies.
• After 60 consecutive days offline with no response from you to our reminders, we may treat the Device as unaccounted for under Section 5.6 and ask for its return.

No charge for outages outside your control. If your broadband fails, your premises close temporarily or seasonally, or you are refurbishing, tell us and we will pause this requirement for an agreed period at no cost to you. We will not treat a Device as unaccounted for where you have kept us informed.

This section is a service requirement, not a charging provision. Failing to connect the Device does not on its own create any payment obligation.

10. Food-safety responsibility

The CompliChef platform, labels and Device are tools designed to support your food-safety and kitchen-management procedures. They do not replace an appropriate food-safety management system, staff training and supervision, legally required records, allergen-management procedures, or compliance with applicable food-safety law.

You remain responsible for checking that all information printed on a label is complete and accurate; selecting appropriate dates; checking allergen information; applying correct labels to correct food; following storage and temperature-control procedures; and ensuring staff use the platform and Device correctly. You must check each label before relying on it.

Nothing in this section excludes or limits any responsibility that cannot lawfully be excluded.

11. Faulty or non-working Devices

If the Device develops a fault through no fault of yours, contact support. Within a reasonable time we will repair it or provide a working replacement, and arrange and pay for the return of the faulty Device. If we cannot provide a working Device within a reasonable time you may cancel immediately without penalty — we will refund the £100 security deposit, provide a fair pro-rata refund for any unused paid period, and if this occurs during the first six months also refund the £150 onboarding fee.

If a fault during the trial period prevents you using the Device, tell us and we will extend your trial by the number of days you were without a working Device, so that you get the full trial before any subscription payment is taken.

This section does not remove or reduce any rights you have under applicable law.

12. Ecosystem access

Full access to the CompliChef ecosystem (menus, recipes, ingredients, allergen management, KitchenPortal and StaffPortal, for up to 15 staff) is granted from the moment you sign up, before the Device arrives, so you can configure your system and print from day one of receiving it.

Access continues while your subscription is active. If you cancel, access ends at the end of the current billing period, or on the date of cancellation if you cancel before day 20. Your records remain readable and exportable as described in Section 6.6.

13. Changes to these terms

We may update these terms from time to time. We will give you at least 30 days' written notice before a material change affecting an existing subscription takes effect. If a change materially disadvantages you, you may cancel before it takes effect without an exit fee. No change will retrospectively reduce your right to repayment of the security deposit, alter a right that has already arisen, or remove a right provided by applicable law.

14. General

14.1 Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

14.2 No waiver

If either party delays enforcing a right under these terms, that does not mean the right has been waived.

14.3 Severability

If a court or other competent authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply.

14.4 Complaints

Please contact us with any complaint. We will acknowledge it and aim to provide a substantive response within five business days.

14.5 Contact information

CompliChef is a trading name of Nicholas Richards.
Business address: Gainsborough, Lincolnshire, United Kingdom
Email: support@complichef.co.uk · WhatsApp: 07514 544477