Kitchen Label Printing
Done Properly.

1. The Trial Offer

CompliChef offers a 20-day labels device trial which includes a Sunmi V2 Label Printer (the "Device") and full access to the CompliChef ecosystem (KitchenPortal, StaffPortal, allergen management, recipes and menus). Your trial begins on the date you sign up.

The 20-day period accounts for delivery time (typically 4–6 business days including weekends), giving you approximately 14 days of actual hands-on device use before any ongoing subscription charge applies. The subscription auto-renews on day 20 — not day 14. Your return window and cancellation rights are based on day 20, not on when the device arrives.

2. Refundable Deposit (£200)

A fully refundable deposit of £200 is charged at the time of sign-up. This deposit secures the Device and is held by CompliChef for the duration of your rental.

Your deposit will be refunded to your original payment method within 7 business days of the Device being returned to CompliChef in acceptable working condition, provided:

• The Device is returned within the return window (see Section 5)
• The Device powers on and functions normally
• The charging cable is included
• No intentional damage or tampering has occurred

The deposit may be retained (in full or in part) if the Device is not returned within the return window, is returned damaged beyond fair wear and tear, or is lost or stolen without a valid police crime reference number.

3. Trial Labels Included

During your trial period (days 1–20), CompliChef will dispatch 100–150 starter labels with the Device. These are provided free of charge to allow you to test the printing functionality during your trial. Labels are compatible with the Sunmi V2 and are available in the following sizes: 50×40mm, 50×50mm, and 50×80mm.

After day 20, if your subscription is active, 1,500 labels per month will be dispatched to your business delivery address as part of your ongoing rental subscription. The label size dispatched each month can be specified by contacting support — available sizes are 50×40mm, 50×50mm, and 50×80mm. In some months the quantity may exceed 1,500 depending on roll size and stock availability.

4. Auto-Renewal on Day 20

If you do not cancel before day 20, your subscription will automatically renew at £69 per month, which covers:

• £39/month — Multi Staff Kitchen ecosystem plan (up to 15 staff)
• £30/month — Sunmi V2 Label Printer rental (includes 1,500 labels/month, remote management, Fair Play cover)

This subscription continues on a rolling monthly basis until cancelled. The monthly fee is non-refundable even if the Device is not used during that month.

5. Cancellation & Return Windows

You may cancel at any time by contacting CompliChef support. The return window and deposit rules depend on when you cancel relative to day 20. These are two distinct scenarios:

Scenario A — Cancel before day 20 (during the trial period):

• You have 5 days from your cancellation request to return the Device via a tracked courier
• You must retain proof of postage and share the tracking reference with CompliChef
• If returned in good working order within 5 days: full £200 deposit refunded within 7 business days of receipt
• If not returned within 5 days: CompliChef will retain the full £200 deposit. No partial refund applies in this scenario — see Section 2 and the note below
• If returned damaged beyond fair wear and tear: deposit handling follows Section 2 (partial or full retention)

Scenario B — Cancel after day 20 (active subscription):

• You have 14 days from your cancellation request to return the Device
• Standard Label Printer Rental Policy return terms apply (see that document for full details)
• If returned in good condition within 14 days: full £200 deposit refunded within 7 business days
• If not returned within 14 days: deposit is retained and replacement charges may apply (see Section 6 of the Rental Policy)

Cancellation does not happen automatically — you must contact support at support@complichef.co.uk or via WhatsApp on 07514 544477.

6. Device Ownership & Acceptable Use

The Device remains the property of CompliChef at all times. You are renting it for use in your kitchen. The Device may not be sold, transferred, or assigned to any third party.

• Use the Device solely for legitimate business kitchen operations
• Do not attempt to remove device management, root, or modify system settings
• Do not install unauthorised applications
• Keep the Device in a safe, dry location when not in use

Devices supplied may be new or professionally refurbished. All devices are fully tested and configured by CompliChef before dispatch.

7. Fair Play — Accidental Damage

Our Fair Play policy covers genuine accidental damage at no additional cost. This includes accidental drops and liquid spills during normal kitchen use. It does not cover intentional damage, unauthorised modifications, theft (without a crime reference), or cosmetic damage that does not affect functionality.

Contact support immediately if damage occurs. CompliChef's assessment of whether damage qualifies under Fair Play is final.

8. Ecosystem Access

Full access to the CompliChef ecosystem (menus, recipes, ingredients, allergen management, KitchenPortal, StaffPortal — up to 15 staff) is granted from the moment you sign up, before the Device arrives. This allows you to configure your system and be ready to print from day one of receiving the Device.

Access continues as long as your subscription is active. If cancelled and not renewed, access will cease at the end of the current billing period.

1. Ownership of Device

The CompliChef Label Printer (Sunmi V2 and accessories) remains the property of CompliChef at all times. You are renting the device for use in your kitchen operations. The device may not be sold, transferred, or assigned to any third party.

Devices supplied may be new or professionally refurbished. All devices — regardless of condition — are fully tested, factory reset, and configured by CompliChef before dispatch. Refurbished devices are held to the same performance and condition standard as new units and carry the same rental terms.

2. Deposit (£200)

A refundable deposit of £200 is required before your Label Printer is shipped. This deposit is held securely and will be refunded to your original payment method within 7 business days of the device being returned in acceptable condition.

The following table shows exactly how the deposit is handled in each scenario:

6-month deposit rule: After 6 months of kitchen use, devices typically show significant wear. For rentals of 6 months or more, £100 of the deposit is retained to cover refurbishment and £100 is refunded, provided the device is returned within 14 days in working condition. For rentals under 6 months, the full £200 is refunded on return in good working order. The rental duration is measured from the date the subscription started to the date CompliChef receives the returned device.

3. Monthly Rental Fee (£30)

A monthly fee of £30 applies for as long as you have the Label Printer in your possession. This fee covers device management, remote support, software updates, Fair Play coverage, and 1,500 labels per month.

How the £30/month is billed depends on how you added the Label Printer:

• Added at signup (combined subscription): The £30/month rental is bundled into your CompliChef subscription. You pay one combined monthly amount via Stripe that covers both your CompliChef plan and the printer rental. Only the £200 refundable deposit is charged separately at the time of order.
• Added after signup (standalone): The £200 deposit plus the first month's rental (£30) — totalling £230 — is charged at the time of order via Stripe. After the first month, the £30/month continues automatically via your Stripe subscription.

In both cases, the monthly rental fee continues to apply for as long as the device is in your possession, and will continue until the device is returned to and received by CompliChef — regardless of whether your CompliChef subscription is active.

The monthly fee is non-refundable, even if you do not use the device during that month.

4. Label Rolls

Your monthly rental includes 1,500 labels per month, dispatched automatically to your registered business address. Labels are available in the following sizes: 50×40mm, 50×50mm, and 50×80mm. Contact support to specify your preferred size. In some months the quantity dispatched may exceed 1,500 depending on roll size and stock availability.

Label rolls are dispatched to your registered business address. If you require a change of delivery address, please contact support before the next dispatch date.

5. Acceptable Use & Device Management

The Label Printer is pre-configured with the CompliChef label printing application. The device is managed remotely by CompliChef to ensure security, performance, and compliance.

You agree to:

• Use the device solely for legitimate business purposes related to your kitchen operations
• Keep the device in a safe location when not in use
• Maintain a reasonable standard of care for the device
• Not attempt to remove device management, root, or modify system settings
• Not install unauthorised applications (the device is managed and restricted)

CompliChef may remotely lock, wipe, or update the device as needed for security or operational reasons.

6. Loss, Damage, or Replacement

This section applies when a device is confirmed lost, stolen, or irreparably damaged — not when a device is simply not returned within the return window (see Section 2 for that scenario).

If your Label Printer is lost, stolen, or damaged beyond repair, you are responsible for the replacement cost:

• £150 if the device is lost or irreparably damaged within the first 12 months
• £100 if the device is lost or irreparably damaged after 12 months

Where a replacement charge applies, your £200 deposit will first be applied against the replacement charge. Since the replacement charge (£150 or £100) is less than the deposit, the remaining balance (£50 or £100 respectively) will be refunded to your original payment method within 7 business days — provided no other charges are outstanding.

If the device is stolen, you must provide a police crime reference number within 7 days of the theft. Without a crime reference number, the loss will be treated as an unreturned device under Section 2, and the full deposit will be retained.

7. Fair Play – Accidental Damage Policy

We understand that accidents happen in busy kitchens. Our Fair Play policy provides protection for genuine accidental damage at no additional cost.

What's covered:

• Accidental drops resulting in device failure
• Liquid spills causing internal damage
• Other genuine accidents occurring during normal kitchen use

What's NOT covered:

• Intentional damage or misuse
• Damage caused by unauthorised repairs or modifications
• Theft or loss (replacement charges apply)
• Damage occurring outside of the business premises
• Cosmetic damage that does not affect functionality (scratches, minor dents)
• Print head wear from normal use (this is a consumable component)

How to claim:

Contact support immediately at support@complichef.co.uk or via WhatsApp on 07514 544477. We'll assess the damage remotely if possible, or arrange for the device to be returned for inspection. If covered by Fair Play, we'll send a replacement at no charge.

CompliChef reserves the right to determine whether damage qualifies as "accidental" under Fair Play. Our decision is final. Repeated claims may result in policy review.

8. Cancellation & Device Return

You may cancel your Label Printer rental at any time by contacting support. Cancellation does not happen automatically when you cancel your CompliChef subscription.

When you cancel:

• Your Stripe subscription for the monthly fee will be cancelled
• You have 14 days from the date of cancellation to return the device
• You are responsible for packaging the device securely
• You must use a tracked shipping service (proof of postage required)
• Device must be returned in good working order with all accessories (charger, cable)

If the device is not returned within 14 days, the full replacement charge (£150 or £100) will be deducted from your deposit. Any shortfall will be invoiced separately.

Once we receive and inspect the device, your deposit will be refunded within 7 business days.

9. Shipping Responsibilities

Initial shipping (to you):

• CompliChef covers the cost of shipping the device to your registered business address
• Delivery is via tracked courier service
• You must sign for the device on delivery

Return shipping (from you):

• You are responsible for the cost of return shipping
• You must use a tracked service and retain proof of postage
• Device remains your responsibility until received by CompliChef

Return address will be provided in your cancellation confirmation email.