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1. The Solo Labels Plan

The CompliChef Solo Labels Plan is a rolling monthly subscription that gives you:

• access to the CompliChef platform;
• a monthly supply of labels; and
• use of a Sunmi V2s Label Printer (the "Device") in your kitchen or food business.

At sign-up, you pay the following for each Device:

• a one-off £100 onboarding and device-provision fee; and
• a £100 refundable security deposit.

You then pay a rolling subscription of £30 per Device per month for platform access and labels.

You may operate between one and eight Devices on a single account. Your subscription begins on the date your sign-up payment is completed and continues monthly until cancelled in accordance with Section 6.

The Device remains the property of CompliChef at all times. Nothing in these terms removes or reduces any rights you have under applicable law.

2. Sign-up payment: £200 per Device

Your £200 sign-up payment consists of two separate amounts.

2.1 Onboarding and device-provision fee: £100

The £100 onboarding and device-provision fee pays for the work involved in preparing the service for you. It is not a payment towards ownership of the Device. The work covered includes:

• provisioning and enrolling the Device to your account;
• configuring device-management, kiosk and application settings;
• installing and licensing the CompliChef Labels application;
• completing functional testing and quality checks;
• factory-resetting and securely provisioning the Device;
• creating your account and setting up your label supply;
• packaging and first dispatch; and
• providing onboarding support to help you start printing.

The onboarding and device-provision fee is refundable under the 14-day money-back guarantee in Section 2.3. After that period it is non-refundable except where these terms expressly provide otherwise.

2.2 Security deposit: £100

The £100 security deposit is not a fee or payment for the Device. We may apply it only in the circumstances described in Section 5. The deposit remains refundable whenever the Device is returned in good working condition, subject to fair wear and tear.

2.3 Fourteen-day money-back guarantee

If you notify us that you wish to cancel within 14 days after your subscription start date and return the Device in good working condition using the process in Section 6, we will refund:

• the £100 onboarding and device-provision fee; and
• the £100 security deposit.

We will make the refund within seven business days after receiving and inspecting the Device.

The money-back guarantee applies to the £200 sign-up payment only. The initial £30 subscription payment is not included in the guarantee, except where applicable law requires otherwise. What matters for the guarantee is that your cancellation request reaches us within the first 14 days.

2.4 After the first 14 days

After the 14-day period:

• the £100 onboarding and device-provision fee is non-refundable; and
• the £100 security deposit remains refundable whenever the Device is returned in good working condition.

The Device is not sold to you. It remains CompliChef's property and must be returned whenever your plan ends.

3. Labels included

Each active Device subscription includes a monthly supply equivalent to at least 500 standard labels. Available label sizes are:

• 50 × 50 mm standard square labels; and
• 50 × 80 mm larger-format labels.

You may contact support to change your preferred label size. The number of individual labels or rolls dispatched may vary by size and stock availability, but the supply will be equivalent to at least 500 standard labels each month. Labels are part of the monthly subscription and are not separately refundable.

4. Prices and monthly subscription

The monthly subscription costs £30 per active Device and covers access to the CompliChef platform and your monthly label supply. It is separate from the one-off sign-up payment in Section 2.

All prices are in pounds sterling. CompliChef is not VAT-registered and does not charge VAT.

Delivery of the Device and monthly labels to your registered UK business address is included at no additional charge.

Billing is processed through Stripe and begins on your subscription start date. For multiple Devices, the monthly payment is £30 multiplied by the number of active Devices.

Monthly subscription payments are not refundable for a paid period during which you had access to the platform or possession of the Device, even if unused. If a payment fails, we will contact you and may suspend platform access and label dispatch while payment remains outstanding. After reasonable written notice and an opportunity to pay, we may end your plan under Section 7.

5. Deposit, damage, loss and theft

5.1 Inspection and deposit refund

We will inspect the Device within seven business days after receiving it and either refund the £100 security deposit in full or send you the written assessment described in Section 5.5. Any undisputed part of the deposit will be refunded immediately.

5.2 Fair wear and tear

We will not charge you for fair wear and tear from normal kitchen use. Examples include minor scuffs, light scratches, faded casing print, and general signs of everyday handling that do not affect operation.

5.3 Accidental damage covered by Fair Play

Genuine accidental damage during normal kitchen use is covered by our Fair Play policy in Section 8 and is not deducted from your deposit.

5.4 Chargeable damage or loss

We may apply the security deposit or invoice you separately only for deliberate damage; damage from gross negligence, reckless conduct or deliberate misuse; damage from a serious failure to follow the care instructions in Section 9; damage from unauthorised modification, rooting or unlocking; loss of the Device; or failure to return the Device under Section 6.

Any amount charged is limited to our actual, reasonable and evidenced loss — the reasonable cost of repair, or if beyond economic repair or not returned, its documented replacement value. We will not make a profit from a damage or replacement charge.

5.5 Assessment and evidence

Before applying the deposit or making an additional charge, we will send you a written assessment containing a description of the damage or loss, why it is not fair wear and tear or covered by Fair Play, photographs where relevant, an itemised repair or replacement cost, and the amount proposed. You may dispute the assessment and provide your own evidence. Our assessment is not final and does not affect your right to complain or take the matter to court.

5.6 Theft

You will not be charged for theft where you report it to us promptly, report it to the police and provide a valid crime reference number, and the theft did not result from your deliberate or reckless conduct.

5.7 Maximum replacement values

The accessories supplied will be recorded in your order confirmation. Maximum replacement values (where an item is not returned or has chargeable damage) are:

These values exclude VAT (CompliChef is not VAT-registered). No charge will be made for an accessory not recorded as supplied to you.

6. Cancellation and return of the Device

6.1 How to cancel

You may cancel at any time by emailing support@complichef.co.uk or messaging us on WhatsApp 07514 544477. We will confirm your cancellation and provide the return address and instructions.

6.2 When cancellation takes effect

Cancellation normally takes effect at the end of your current paid subscription period. You may continue using the platform and Device until then. If you notify us within the first 14 days, your eligibility for the money-back guarantee is determined by the date we receive your request.

6.3 Returning the Device

You must return the Device and all reusable recorded accessories by tracked courier within 14 days after cancellation takes effect. "Returned" means handed to the courier within that period — you will not be penalised for transit delays outside your control. Unless we provide a prepaid return label, you are responsible for arranging and paying for tracked return postage. The Device and accessories remain your responsibility until we receive them.

6.4 Refund following cancellation

If you cancel within 14 days of sign-up and return the Device in good working condition: full £200 refunded.
If you cancel after 14 days and return the Device in good working condition: £100 security deposit refunded; £100 onboarding fee not refunded.
Any deduction for damage, loss or a missing accessory is handled under Section 5.

6.5 Late return

If you retain the Device beyond the return deadline without our agreement, a holding charge of £1 per Device per day applies from the day after the deadline. If not returned within 30 days after the deadline, we may treat it as not returned, apply the deposit, invoice for the replacement value less the deposit, and recover reasonable recovery costs actually incurred. Payment for a lost or unreturned Device does not transfer ownership.

7. Our right to suspend or end your plan

We may suspend or end your plan by written notice if you fail to pay and do not correct the failure within 14 days of our reminder; seriously or repeatedly breach these terms; unlawfully use, transfer or modify the Device; we reasonably believe continued use presents a genuine safety or security concern; or we discontinue the Solo Labels Plan.

7.1 Where termination results from your breach

The £100 onboarding fee is non-refundable (unless the 14-day guarantee still applies). The security deposit remains refundable on return in good condition. Outstanding subscription payments and properly evidenced charges remain payable.

7.2 Where termination is not your fault

If we discontinue the service or terminate for a safety issue not your fault: no further subscription payment is due; we will refund the fair pro-rata unused portion of any paid period; we will refund your security deposit on return; and if termination occurs during the first six months we will also refund the £100 onboarding fee.

8. Fair Play accidental-damage cover

Fair Play covers genuine accidental damage during normal kitchen use at no additional charge — for example an accidental drop or liquid spill. You must contact us as soon as reasonably possible after damage occurs.

Fair Play does not cover intentional damage, gross negligence or reckless conduct, deliberate misuse, a serious failure to follow Section 9 care instructions, unauthorised modification, rooting or unlocking, or loss or theft (handled under Section 5). Cosmetic marks not affecting functionality are treated as fair wear and tear.

We will provide our decision and reasons in writing. You may dispute that decision and provide supporting evidence. Our decision is not final and does not affect your statutory rights.

9. Device ownership and acceptable use

The Device remains the property of CompliChef at all times and must be returned when your plan ends. You must not sell, transfer, assign, lend or pledge the Device; root or unlock it; make unauthorised changes to system settings; install unauthorised applications; or use it for any unlawful purpose.

You must use the Device solely for legitimate food-business kitchen operations, take reasonable care of it, follow reasonable operating instructions, and keep it in a safe, dry location when not in use. A Device may be new or professionally refurbished. Every Device is function-tested, factory-reset and configured by CompliChef before dispatch.

10. Food-safety responsibility

The CompliChef platform, labels and Device are tools designed to support your food-safety and kitchen-management procedures. They do not replace an appropriate food-safety management system, staff training and supervision, legally required records, allergen-management procedures, or compliance with applicable food-safety law.

You remain responsible for checking that all information printed on a label is complete and accurate; selecting appropriate dates; checking allergen information; applying correct labels to correct food; following storage and temperature-control procedures; and ensuring staff use the platform and Device correctly. You must check each label before relying on it.

Nothing in this section excludes or limits any responsibility that cannot lawfully be excluded.

11. Faulty or non-working Devices

If the Device develops a fault through no fault of yours, contact support. Within a reasonable time we will repair it or provide a working replacement, and arrange and pay for the return of the faulty Device. If we cannot provide a working Device within a reasonable time you may cancel immediately without penalty — we will refund the £100 security deposit, provide a fair pro-rata refund for any unused paid period, and if this occurs during the first six months also refund the £100 onboarding fee.

This section does not remove or reduce any rights you have under applicable law.

12. Changes to these terms

We may update these terms from time to time. We will give you at least 30 days' written notice before a material change affecting an existing subscription takes effect. If a change materially disadvantages you, you may cancel before it takes effect without an exit fee. No change will retrospectively reduce your right to repayment of the security deposit, alter a right that has already arisen, or remove a right provided by applicable law.

13. General

13.1 Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

13.2 No waiver

If either party delays enforcing a right under these terms, that does not mean the right has been waived.

13.3 Severability

If a court or other competent authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply.

13.4 Complaints

Please contact us with any complaint. We will acknowledge it and aim to provide a substantive response within five business days.

13.5 Contact information

CompliChef is a trading name of Nicholas Richards.
Business address: Gainsborough, Lincolnshire, United Kingdom
Email: support@complichef.co.uk · WhatsApp: 07514 544477